Privacy Policy – Duct Prime
At Duct Prime, we value your trust and are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our HVAC services across the Kingdom of Saudi Arabia.
Please read this Privacy Policy carefully. By using our website and services, you consent to the data practices described in this document.
1. Information We Collect
To provide you with the best possible service, we may collect the following types of information:
Personal Data: When you fill out a contact form, request a quote, or book a service, we collect personally identifiable information such as your full name, phone number, email address, and physical address/location (e.g., your villa or office location in Dammam, Al Hofuf, or Riyadh).
Service Data: Information regarding your HVAC system, maintenance history, and specific cooling issues you report to our dispatch team.
Technical Data: Like many websites, we automatically collect basic non-identifiable information such as your IP address, browser type, operating system, and browsing behavior on our website through cookies.
2. How We Use Your Information
We use the information we collect primarily to deliver our services and improve your customer experience. Specifically, we use your data to:
Dispatch technicians to your exact location for emergency repairs, installations, or maintenance.
Communicate with you regarding service updates, appointment confirmations, and billing.
Send you important reminders for Annual Maintenance Contracts (AMCs) or seasonal HVAC tune-ups.
Respond to your inquiries, customer support requests, and feedback.
Improve our website layout, service offerings, and overall customer experience.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may only share your data in the following limited circumstances:
Service Providers: We may share necessary details with trusted third-party partners who assist us in operating our business (e.g., secure payment processors or GPS routing software for our dispatch vans). These parties are obligated to keep your information confidential.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities in the Kingdom of Saudi Arabia.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While no internet transmission is 100% secure, we use secure servers, encrypted connections (SSL), and strict internal access controls to safeguard your data.
5. Cookies and Tracking Technologies
Our website uses “cookies” to enhance your user experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site. You can choose to disable cookies through your browser settings, though this may affect the functionality of certain parts of our website.
6. Your Data Rights
You have the right to:
Request access to the personal data we hold about you.
Ask us to correct or update any inaccurate information.
Request the deletion of your personal data from our records (subject to legal and accounting obligations). To exercise any of these rights, please contact our support team.
7. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with an updated “Last Updated” date at the top.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:
Email: info@ductprime.com
Phone: +966 58 320 5679
Address: Al Hobil, Al Sinaiyah, Riyadh, Saudi Arabia 12843